Connect the context.
Combine the conversation with authorised knowledge and relevant visual input. Make recording, consent and retention choices explicit.
Voice & visual assistants
Talk to it.Show it the problem.
A spoken interface that can use your information and tools. Share a screen or image, ask a question and move the task forward.
Explore the capabilityENGINEERING FOCUS
01Voice and visual context
02Approved knowledge and tools
03Checked response or handover
More than a transcript.
The useful part is what the assistant can do with the conversation: find an approved source, prepare a record or hand over to a person with the relevant context.
Make the conversation usable.
Handle interruptions, uncertainty and connection loss. Test response time and provide a clear route to a human.
Separate speech from action.
Confirm the intended change before a tool executes it. Validate the inputs and show what was done, rather than relying on a spoken assurance.
A possible workflowIllustrative example.
Share a support screenshot, find the relevant procedure and prepare a ticket for review.
Live sessions may contain personal or confidential information. Decide what is captured, where it is processed and when it is deleted before deployment.
A closer look
Good questions.
Straight answers.
Does it have to record everything?
No. Capture and retention are design decisions. The chosen provider and implementation must support the required policy.
Can it work with our internal information?
Yes, through an access-aware retrieval and integration layer. The conversation does not grant access to information the user cannot otherwise see.
Technical reference: Google: live voice and vision (opens in a new tab)
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